11hi Terms & Conditions — Please Read Before Use

1 General Provisions

11hi (bundles.11hi.app) is an online gaming platform operated for Bangladeshi players. By accessing and using this platform, you confirm that you have fully read, understood, and agreed to these Terms & Conditions, our Privacy Policy, and our Responsible Gaming Policy.

11hi reserves the right to change, revise, or update these Terms & Conditions at any time. Continuing to use the platform after any changes have been made constitutes your acceptance of those changes. We recommend checking this page regularly to stay informed.

In these Terms, "player", "you", or "user" refers to any individual registered on or accessing the 11hi platform. "11hi", "we", or "our" refers to the entity operating this platform.

2 Account Register

To register an account on 11hi, you must provide accurate and complete information. Registering with false details is a direct violation of these Terms & Conditions and may result in your account being closed at any time.

• Each individual may only register one account. If multiple accounts are found belonging to the same person, all accounts may be terminated and all funds forfeited.
• The name, address, phone number, and payment details provided at registration must be accurate and kept up to date.
• Keeping your account password confidential is your responsibility. 11hi is not liable for any unauthorized use of your account by another person.
• Transferring, selling, or renting your account to a third party is strictly prohibited.
• For KYC (Know Your Customer) verification, 11hi may request a copy of your national ID or passport at any time.

3 Age Verification & Eligibility

You must be at least 18 years old to play on 11hi. Keeping minors away from gaming is our responsibility, and we do not compromise on this.

After registration, 11hi may request valid identification at any time to verify your age. Withdrawals may be put on hold until verification is complete. This is part of the platform's security policy.

4 Deposits & Payments

Deposits on 11hi can currently be made via Mobile Banking, Nagad, and approved bank transfers. The following conditions apply to all deposits:

• Deposits must be made from a payment method registered in your own name. Funds sent from third-party accounts will not be accepted and will be returned.
• A minimum deposit amount applies; limits vary depending on the payment method used.
• Transactions may be cancelled if the information provided at the time of deposit is incorrect.
• If a transaction fails, please notify support within 24 hours.
• 11hi does not charge any processing fees on deposits; however, your payment provider may apply their own fees.

5 Withdrawal Policy

The following rules apply when withdrawing winnings from 11hi. We aim to process payouts as quickly as possible, though certain verification steps must be completed first.

• Your account must be fully verified before a withdrawal can be processed.
• Withdrawal requests are typically processed within 5 to 15 minutes, though in exceptional circumstances this may take up to 24 hours.
• To withdraw winnings earned from a bonus, the associated wagering requirement must be fulfilled.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Minimum and maximum withdrawal limits apply; full details are available in the Cashier section.
• No fees are charged on withdrawals.

6 Bonuses & Promotions

11hi offers a variety of bonuses and promotional offers. Each bonus comes with its own specific terms, which must be read before claiming. General bonus terms are listed below:

• The welcome bonus is available exclusively to newly registered players making their first deposit.
• Every bonus comes with a wagering requirement. Winnings from a bonus cannot be withdrawn until that requirement is met.
• Multiple bonuses may not be used simultaneously unless specifically permitted.
• Attempting to abuse bonuses or claim bonuses through multiple accounts may result in account termination.
• 11hi reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Any bonus that is not used before its expiry date will be cancelled.

7 Gaming Rules

All games on 11hi are conducted fairly. RNG (Random Number Generator) technology ensures that every game outcome is completely random and unbiased. Gaming rules:

• If a technical error occurs during a game, that round may be considered void and the bet will be refunded.
• If a proven faulty outcome is detected in any game, 11hi reserves the right to void that result.
• Using the same account from multiple devices at the same time is not permitted.
• If you have any concerns about a game result, you must raise a complaint with support within 24 hours.
• RTP (Return to Player) information for each game is available in the game lobby.

8 Prohibited Activities

The following activities are strictly prohibited on 11hi. Any involvement in these will result in immediate account termination and possible forfeiture of associated funds.

• Multiple Accounts: Operating multiple accounts under the same name or from the same device or IP address.
• Bonus Abuse: Repeatedly claiming bonuses using multiple identities or false information.
• Collusion: Colluding with other players to gain an unfair advantage.
• Software Abuse: Use of bots, automation software, or any other unauthorized tools.
• Money Laundering: Attempting money laundering or engaging in suspicious transactions.
• System Hacking: Any attempt to breach the platform's security.
• Fraud: Fraudulent payments, chargebacks, or any other form of financial fraud.

9 Responsible Gaming

11hi believes gaming should be an enjoyable experience. We want every player to play safely and responsibly. To support this, 11hi provides the following features:

• Deposit Limits: Set a maximum deposit limit on a daily, weekly, or monthly basis.
• Bet Limit: Set a maximum stake amount for each bet.
• Session Time Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: Temporarily suspend your account for a set period.
• Self-Exclusion: Temporarily block yourself from accessing the platform for a set period.

If you feel that gaming is having a negative impact on your life, don't wait — contact support or The Responsible Gaming page Read.

10 Privacy & Data Protection

11hi takes the security of your personal information very seriously. Learn how we collect, use, and protect your data in our Privacy Policy Explained in detail.

• Your personal information is never sold to third parties.
• Your information is used solely to provide our services and meet legal obligations.
• All your information is secured with SSL encryption technology.
• You have the right to request access to or correction of your personal information.

11 Account Closure & Suspension

11hi may temporarily suspend or permanently close an account under the following circumstances:

• If evidence of a terms violation is found.
• If fraud, bonus abuse, or suspicious activity is detected.
• At the player's own request (self-exclusion).
• At the direction of a legal or regulatory authority.
• If your account has been inactive for an extended period (more than 12 months).

If an account is closed with a remaining valid balance and no breach of Terms & Conditions, arrangements will be made to return those funds.

12 Dispute Resolution

For any disputes or complaints, please contact our customer service team in the first instance. We always strive to resolve issues in a friendly and fair manner.

• An initial response will be provided within 5 business days of receiving a complaint.
• Complex disputes may require up to 30 days to investigate.
• Records of all game outcomes and transactions are stored and may be used in investigations.
• 11hi's final decision is binding and applies to all parties.

13 Changes to Terms & Effectiveness

11hi may update or amend these Terms & Conditions at any time. When changes are made, the publication date on this page will be updated. For significant changes, registered users will be notified via email or a platform notification.

Continuing to use 11hi after any changes have been made means you have accepted the updated terms. If you do not wish to accept the new terms, you may request to close your account.

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full effect. For any questions regarding these Terms, please contact our support team.