11hi believes gaming should be a source of entertainment, not stress or harm. We are committed to making sure you always stay in control through responsible gaming.
Tools we provide to keep your gaming experience safe and enjoyable
Set your own daily, weekly, or monthly deposit cap. Once a limit is in place, it cannot be exceeded. You stay in full financial control at all times.
Decide in advance how long you want to play. When your set time is up, the platform will notify you and encourage you to take a break if needed. Managing your time is the key to healthy gaming.
If you feel you need a short break, set a cooling-off period of 24 hours to 30 days. During this time, you will not be able to log in to your account. Give yourself some space and come back with a clear head.
If you need a long-term break from gaming, use the self-exclusion feature. You can deactivate your account for as little as 6 months or permanently. It is the most powerful responsible gaming tool available.
Decide in advance how much you are willing to lose within a given period. Once you hit that limit, gaming will stop automatically. Protect yourself from financial harm.
Our support team is always ready to help with any responsible gaming concerns. If you have worries about your gaming, do not hesitate to get in touch.
Scroll down to answer our questionnaire and evaluate your gaming habits.
Check Now11hi sees responsible gaming not just as a policy, but as a core value. We want you to enjoy gaming — always within your own limits.
Responsible gaming means treating gaming as a form of entertainment — not a way to make money. At 11hi, we believe healthy gaming habits are achievable when you follow a few key principles.
Online gaming is growing more popular in Bangladesh every day, with people of all ages — from young adults to the middle-aged — spending time on slots, Fish Game, and more. But like any form of entertainment, it can cause problems if boundaries are not respected.
The core principles of responsible gaming are: setting a clear budget, sticking to time limits, and maintaining a balanced mindset whether you win or lose. 11hi provides a range of effective tools to help you do exactly that.
Remember — gaming should be a small part of your life, not your whole life. It should never take priority over your family, work, or health.
Gaming addiction is a real issue and people often do not realize they are heading toward it. Watch for the signs below and seek help if needed.
If you notice two or more of the signs above in yourself, contact our support team right away or take the self-assessment test below.
Responsible gaming is not about quitting — it is about enjoying gaming more wisely. Following the tips below will make your gaming experience far more positive.
After logging in to 11hi, you can easily set various limits from your account settings. These features are completely free to use and can be adjusted at any time.
Set your own preferred limit, starting from a daily maximum of BDT 5,000.
Set a maximum daily or weekly playtime limit.
Your game will automatically stop if you lose more than your set limit.
Temporarily suspend your account for a break lasting anywhere from 24 hours to 30 days.
Limit reductions take effect immediately. However, increasing a limit requires a 24-hour waiting period to prevent impulsive decisions.
If you feel you need a long-term break from gaming, use the self-exclusion feature. It is one of the most effective steps you can take toward responsible gaming.
No promotional emails or notifications will be sent while self-exclusion is active. To begin the self-exclusion process, email our support team.
Once self-exclusion is activated, it cannot be cancelled before the period ends. This is intentional — to help you stay committed to your decision.
11hi strictly does not serve anyone under 18. Adults in the household are also responsible for keeping minors away from online gaming.
If you suspect a minor is using a 11hi account, email us immediately at [email protected]. We will take action within 24 hours.
Gaming addiction is a mental health issue and professional help should be sought. Some support options are listed below.
Asking for help is not a sign of weakness — it takes courage. 11hi is always here for you.
Answer the following questions honestly. If you answer "Yes" to most of them, consider using our responsible gaming tools or seeking support.
Do you often play longer than you originally planned?
Do you place more bets to try to win back money you have lost?
Have you borrowed or considered borrowing money to cover gaming costs?
Have your family or friends ever expressed concern about your gaming?
Do you feel restless or irritable when you cannot play?
Have you ever skipped work, studies, or family time to play?
Do you turn to gaming to cope with stress or sadness?
Do you hide the amount you spend on gaming from your family?
Result: If you answered "Yes" to 3 or more questions, we recommend using 11hi's limit-setting tools, taking a break, and reaching out to our support team if needed.