11hi Privacy Policy — Your Information, Fully Protected

1 What Information Is Collected and Why

11hi collects various types of information from players as needed to operate the platform and deliver a better experience. We only collect what is genuinely necessary — requesting excessive or irrelevant data goes against our policy.

2 How We Collect Data

11hi collects your information through several methods. Understanding each one gives you a clearer picture of how your data is used — and builds greater confidence in the way we handle it.

• Directly Provided Information: Information you provide directly during registration, when updating your account, or when contacting support.
• Automatically Collected Information: Collected automatically via cookies and log files while you browse or use the platform.
• From your payment provider: Limited data is received from authorized payment gateways for transaction verification and security purposes.
• From identity verification services: Third-party verification services may be used for KYC purposes.

3 Purpose of Data Use

Your information is used only for specific, legitimate purposes. 11hi does not use your data for anything outside this Privacy Policy. Details are provided below:

• Account Management: For registration, login, password reset, and profile management.
• Transaction Processing: For completing deposits and withdrawals and resolving related issues.
• Security & Fraud Prevention: To prevent account misuse and unauthorized access.
• Legal Obligations: To comply with Anti-Money Laundering (AML) and KYC regulations.
• Customer Support: To respond to your complaints and inquiries.
• Platform Improvement: For analytics purposes to improve user experience and service quality.
• Promotional Communications: To inform you about offers and bonuses, only with your consent.

4 Data Sharing Policy

11hi never sells your personal information. In limited cases, we may share certain data with specific third parties as required. In every such case, we ensure your information remains protected.

5 Cookie Policy

The 11hi website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that help remember your preferences and keep the platform running smoothly.

• Essential Cookies: These cannot be disabled as they are required to maintain your login session and ensure security.
• Functional Cookies: To remember language preferences and user settings.
• Analytics Cookies: To understand which parts of the platform are used most — without identifying individual users.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some services.

6 Data Security Measures

To uphold your privacy, 11hi has put multiple layers of security in place — not just technical safeguards, but also strict internal policies that all staff must follow.

• 256-bit SSL Encryption: Industry-grade encryption is applied to all data during transmission.
• Firewall Protection: Advanced firewall systems are active to prevent unauthorized access.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Access Controls: Only authorized personnel have access to the necessary information.
• Data Backup: Encrypted backups are stored regularly in a secure location.

7 Data Retention Period

11hi does not retain your data longer than necessary. However, certain information may be kept for a defined period to meet legal obligations.

• Active Account Data: For the full duration your account remains active.
• Financial Transaction Records: A minimum of 5 years from the date of the last transaction (as required by law).
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: Up to 3 years for dispute resolution.
• Support Contact: Up to 2 years.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

8 Your Rights

You have several important rights regarding your personal information. 11hi respects these rights and will assist you upon request.

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may opt out of having your data used for certain purposes.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.
• Right to Data Portability: You may request a copy of your data in a specific format.

9 Privacy of Minors

11hi strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.

• Date of birth is verified at the time of registration.
• Age is verified through the KYC process.
• Any data inadvertently collected from a minor will be deleted without delay.
• Parents or guardians with concerns are welcome to contact our support team.

10 Policy Updates

11hi may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will reflect the revision. For significant changes, you will be notified via your registered email or a platform notification.

Continued use of 11hi after any changes have been made will be considered acceptance of the updated Privacy Policy. If you do not agree to the new policy, you may request that your account be closed.

11 Contact

For any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us. Our data protection team is always ready to help resolve your issues.